Your Privacy Is Our Responsibility

Introduction & Applicability

This privacy policy ("Policy") applies to all users of the 8q888 platform. By using our services through the 8q888 website, app, or any other digital channel, you are considered to have automatically accepted the terms of this Policy.

We believe that personal privacy is a fundamental right. 8q888 is committed to maintaining complete transparency in the collection and processing of your information. Our goal is to collect only the information that is essential to providing you with a safe and enjoyable service.

What Information We Collect

To create an account, use our services, and manage transactions on the 8q888 platform, we may collect the following types of information:

2.1 Information You Provide Directly

• Full name and date of birth
• Email address and mobile number
• Identity document details (national ID card or passport)
• Payment method details — bKash, Nagad, or Rocket account numbers
• Contact details you provide yourself

2.2 Automatically Collected Information

• IP address and browser-related information
• Device type, operating system, and device identifier
• Site access times, session data, and click patterns
• Data obtained from cookies and similar tracking technologies
• Game play history and betting activity data

2.3 Information Received from Third Parties

To prevent fraud, verify identity, and ensure financial security, we may collect certain verification data from legitimate third-party service providers. In such cases, only the information that is practically necessary is obtained.

Purpose of Information Use

8q888 uses collected information only for the purposes described below. We never sell your information commercially to third parties.

• To create accounts, verify identity, and ensure secure login
• To process deposits and withdrawals (bKash, Nagad, Rocket)
• To provide customer support and resolve your complaints
• To manage bonuses, rewards, and promotional offers
• To prevent fraud, money laundering, and other illegal activities
• To improve platform performance and enhance the user experience
• To monitor and implement responsible gaming policies
• To meet legal obligations and report to regulators

Data Storage & Security

4.1 Security Measures

8q888 uses industry-standard security technology to protect your information. Our technical safeguards include:

• All data transfers secured by 256-bit SSL/TLS encryption technology
• Sensitive data (payment details) stored in encrypted form on servers
• Firewalls and intrusion detection systems to prevent unauthorized access
• Regular security audits and vulnerability testing
• Two-factor authentication available for account access

4.2 Data Retention Period

We retain your information for as long as your account is active and for as long as necessary to meet legal obligations. Even after an account is closed, we are required to retain certain financial and legal records for a defined period in accordance with applicable regulations.

Personal identification data that is no longer needed is securely deleted or anonymized.

Cookies & Tracking Technology

The 8q888 website uses cookies and similar technologies. Cookies are small text files stored on your device that help us run the site effectively and improve your experience.

5.1 Types of Cookies We Use

• Essential Cookies: Required for login sessions, security tokens, and core platform functionality — these cannot be disabled.
• Functionality Cookies: Used to remember your language preference, display settings, and personal preferences.
• Analytics Cookies: Used to understand which parts of the site are used most and to improve our services.

5.2 Cookie Controls

You can disable non-essential cookies at any time through your browser settings. Please note that disabling cookies entirely may limit some features and could cause issues with the login process.

Data Sharing Policy

8q888 does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be exchanged in the following limited circumstances:

• Payment Processors: Necessary financial information is shared with bKash, Nagad, and Rocket to complete transactions.
• Technology Service Providers: Trusted technology partners for server hosting, cybersecurity, and platform operations — who are bound by confidentiality agreements.
• Legal Obligations: We may be required to provide relevant information pursuant to court orders, government directives, or legal investigations.
• Fraud Prevention: Limited verification data shared with internationally recognized fraud prevention databases.

Your Rights & Controls

You have the following rights over your personal information on the 8q888 platform:

7.1 Right to Access

You can request at any time to know what information we hold about you. We will respond to your request within a reasonable time.

7.2 Right to Correction

If any of your information is incorrect or incomplete, contact our support team to have it corrected. Keeping accurate and up-to-date information is important for safe service.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, some information may be required to be retained for a specific period due to legal and regulatory obligations.

7.4 Right to Object to Processing

You may inform us at any time if you object to receiving marketing messages or to the processing of certain data. We respect your objection in all cases except where processing is essential for account security and transactions.

Protection of Minors

8q888 is an adults-only platform. Our services are intended for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.

An age verification process is in place during registration. If we become aware that a minor's information has been stored with us for any reason, we will immediately close that account and delete the associated data.

If you believe a minor is using our platform, please notify our support team.

Third-Party Services

Some services on our platform are provided through game software suppliers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others). These suppliers may have their own privacy policies and are bound by our data-sharing agreements.

8q888 is not responsible for the privacy policies of these third parties. However, we only work with suppliers that are established and reputable.

Policy Change Notifications

8q888 reserves the right to modify, revise, or update this privacy policy as needed. For any significant changes, we will:

• Post advance notice in the notifications section of the website
• Note the date of the change on this page under the "Last Updated" section
• Send a notification to the registered email address where relevant

Continued use of the service after any change means you accept the updated policy. We therefore recommend visiting this page regularly.

Contact & Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact our support team. Our 24/7 live chat is available in both Bengali and English.

• Live Chat: Available 7 days a week, 24 hours a day
• Email: [email protected]

We try to process your privacy-related requests as quickly as possible. If a detailed investigation is required, it may take a little longer, and we will inform you in that case.